Terms & Conditions

Please read the following terms and conditions carefully before using our online fruit shop services. By accessing or using our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions:

1. Order Placement:

a. You must be at least 18 years old or have parental consent to place an order.

b. All orders are subject to availability and acceptance by our online fruit shop.

c. By placing an order, you agree to provide accurate and complete information about yourself and the recipient (if applicable), including delivery address, contact details, and payment information.

2. Product Information:

a. We strive to provide accurate product descriptions, images, and pricing on our website. However, there may be variations in size, shape, and color of the fruits due to their natural characteristics.

b. We do not guarantee the availability of specific fruit varieties, as availability may be subject to seasonal and supply limitations.

3. Pricing and Payment:

a. All prices listed on our website are in the specified currency and are subject to change without prior notice.

b. The total price of your order, including any applicable taxes, delivery charges, and additional fees, will be displayed during the checkout process. c. Payment methods accepted will be specified on our website. You agree to provide accurate and valid payment details for the successful completion of your order.

4. Delivery:

a. We will make reasonable efforts to deliver your order minimum 1 hour to maximum of 6 hours time frame.

However, delivery times are estimates and not guaranteed.

b. Delivery is subject to the availability of our delivery service in your area.

c. You are responsible for ensuring the accuracy of the delivery address and contact details provided. Any additional charges incurred due to incorrect or incomplete information will be your responsibility. d. If you are not available to receive the delivery, we may leave the package at your doorstep or with a neighbour, depending on the circumstances. We are not responsible for any loss or damage to the package after delivery has been made.

5. Cancellations and Returns:

a. Cancellations or changes to your order may be accepted within a specified time frame before the scheduled delivery. Please refer to our cancellation and return policy on our website for more information.

b. We strive to deliver fresh and high-quality fruits. However, if you are not satisfied with the received products, please contact us within a reasonable time frame for possible resolution or refund.

6. Intellectual Property:

a. All content and materials on our website, including text, graphics, logos, images, and software, are the property of our online fruit shop and protected by applicable intellectual property laws.

b. You may not reproduce, modify, distribute, or use any copyrighted material without prior written consent from our online fruit shop.

7. Limitation of Liability:

a. Our online fruit shop will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use or inability to use our services, including but not limited to lost profits, loss of data, or loss of goodwill.

b. We will not be responsible for any damages caused by the consumption or use of the fruits purchased from our online fruit shop.

8. Governing Law and Jurisdiction:

a. These terms and conditions shall be governed by and construed in accordance with the laws of [Gurugram].

b. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Gurugram].

We reserve the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review the terms and conditions periodically for any changes.

If you have any questions or concerns regarding these terms and conditions, please contact our customer support before using our online fruit shop services.

Shipping Policy

If you have any questions, please contact our customer service team on

care@farmhamper.in

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

We will make reasonable efforts to deliver your order minimum 1 hour to maximum of 6 hours time frame.

Order Processing Time All orders placed before 11 PM Monday to Sunday are processed and dispatched the next day, this is because we are procuring direct from farms.

Please note that we are unable to modify the delivery address once you have placed your order.

Tracking Your Order Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website. Returns, Refunds, and Exchanges We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.

Return & Exchange Policy

We have a "no questions asked return at delivery and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the products delivered. We will take the returned product back with us and issue a credit note for the value of the returned products which will be credited to your wallet on farmhamper. This can be used to pay for your subsequent shopping bills.
Acceptance of returns & refund post delivery is subject to a satisfactory inspection by our customer service team. Please get in touch with us mailing care@farmhamper.com